We hope you love your pieces from elmay. However, if something isn’t quite right, we’re here to assist with returns and exchanges.

Conditions for Returns or Exchanges:

Items must be unwashed, unworn, and in original condition with the original packaging intact.

All returns or exchanges must be initiated within 7 days of receiving your order.

Sale items are final sales and not eligible for returns or exchanges.

We issue refunds to full priced items.

Important Note: Returns showing signs of wear, stains, or damage will not be processed.

Associated Costs:

Return shipping is at the customer's expense.

Original shipping charges are non-refundable.

If Your Return Is Not Approved:

Items not meeting our return criteria will be returned to you.

Shipping costs for returning non-compliant items will be your responsibility.

How to Start a Return:

Contact us at elmaybyel@outlook.com with your order number and whether you’d like an exchange or a refund

Once your return request is approved, you’ll receive the return address and detailed instructions.

Be sure to include your name and order number on the return package.

For Further Assistance:
Reach out to our customer service team anytime at elmaybyel@outlook.com